Introduction :
Welcome to our FAQ page dedicated to RedDotSight's Customer Service. This page contains answers to frequently asked questions about orders, delivery, payment, invoicing, returns, exchanges, warranties, and repairs. If you can't find the answer to your question, please don't hesitate to contact our Customer Service online or by phone.
Summary :
- Orders and delivery
- Payment and invoicing
- Returns and exchanges
- Warranties and repairs
- Contact customer service
Orders and delivery
How can I track my order?
Each order has a tracking number. Once shipped, you will receive an email with this number. Please note that tracking information may take up to 24 hours to update after the shipping confirmation email is sent.
What are the delivery times?
Delivery times vary depending on the destination and the chosen delivery method. Here is an overview of standard delivery times for our different delivery options:
- Standard delivery: 3 to 5 business days
- Express delivery: 1 to 2 business days
- International delivery: 7 to 14 business days
Please note that these delivery times are indicative and may vary depending on the time of year and transport conditions.
What are the delivery charges?
Delivery costs depend on the weight and dimensions of your order and the delivery method chosen. Here is an overview of the costs for our different delivery options:
- Standard delivery: from €5
- Express delivery: from €10
- International delivery: from €15
The exact delivery costs will be indicated during the order process, before validation and payment.
Payment and invoicing
What payment methods do you accept?
We accept the following payment methods:
- Credit cards: Visa, MasterCard, American Express
- PayPal, Amazon Pay, Apple Pay
Is my transaction secure?
Yes, all transactions on our site are secure. We use SSL encryption protocols to protect your payment information and ensure the confidentiality of your data. Furthermore, we do not store your credit card details after your order has been processed.
How do I get an invoice?
Once your order has been validated and paid for, you will automatically receive a confirmation email with your invoice attached. You can also access your invoice in the "Order History" section of your customer account on our website.
Returns and exchanges
What is your return policy?
You have 14 days from the date of receipt of your order to return any items that do not suit you, provided they are new, unused, and in their original packaging. Return shipping costs are the responsibility of the customer, except in the case of an error on our part or a defective product.
How do I make an exchange?
To exchange an item, please first return the item that doesn't suit you, following our return policy. Once we have received and checked the item, we will issue you a credit note for the amount of the returned item, which you can use to order a new item on our website.
How long does it take to process a return?
Once we receive your package, we will process your return within 5 to 7 business days. You will be notified by email when your return has been processed and the refund or credit note has been issued.
Warranties and repairs
What guarantee do you offer on your products?
We offer a one-year warranty on most of our products, starting from the date of purchase. This warranty covers defects in materials and workmanship, but does not cover damage resulting from misuse, normal wear and tear, accidents, or product modification.
How do I get a product repaired?
If you experience a problem with a product under warranty, please contact us by email at sales@red-dot-sight.eu with a detailed description of the problem, and photos if possible. We will then provide you with instructions for returning and repairing the product.
My product is no longer under warranty, can I still get it repaired?
Yes, we offer a paid repair service for out-of-warranty products. Please contact us at sales@red-dot-sight.eu with a detailed description of the problem, along with photos if possible, and we will provide you with a repair quote.
Contact customer service
How do I contact Customer Service?
To contact our Customer Service, you can email us at sales@red-dot-sight.eu or call us at +33 (0)971-586-983. Please provide us with all relevant information regarding your order and inquiry so that we can assist you effectively.
What are the opening hours of the customer service department?
Our After-Sales Service is open Monday to Friday, from 9am to 6pm (local time). We strive to respond to all inquiries within 24 to 48 business hours.
Can I get online support?
Yes, you can get online support by visiting our help section on the website. There you'll find answers to frequently asked questions, as well as guides and tutorials to help you troubleshoot any issues. If you can't find the answer to your question, please don't hesitate to contact our Customer Service department by email or phone.